FAQ

For Series 60 software and SymbianGuru applications.
Q: How can I install the applications?
A: The Series 60 applications are delivered as .sis files. They can be installed by using the PC Suite software, or the .sis file can be transferred directly to the mobile using InfraRed, Bluetooth or DataCable
Q: How can I remove applications from my phone?
A: Use the Manager application in the Tools folder on the phone. This lists all of the installed applications and allows them to be removed. Please note, some security applications like Phone Guardian can require password during uninstallation process.
Q: What methods of payment does your on-line shop accept?
A: Our on-line shop can accept Master Card, VISA, Discover/Novus, Diners, JCB, UK and US checks, USD wire transfer, there is also PayPal option and phone/fax payment for USA numbers.
Q: Can I pay with PayPal?
A: Yes, you can
Q: Can I pay also with online money systems?
A: Yes, we accept also online currency payments. In case you would like to make payment in online currency such as E-Gold or WebMoney, please contact us at info (at) symbianguru.com
Q: I don’t have a credit card. How can I purchase your software?

A: If you cannot pay using the above methods, you can pay per wire transfer or using PayPal
Q: What do I receive when I purchase your software?
A: When the software is purchased, you will receive an unlock code. The trial versions of our applications have a Register option on the main Options menu. Select this and you will be prompted to enter the unlock code. Once the correct unlock code has been entered, the full functionality of the application will be enabled. Most of our application has time based trial, in this case entering unlock code will remove time limitation.
Q: I’ve purchased an application from your on-line shop. When will I receive the unlock code?
A: The unlock code is sent in the email receipt as soon as the purchase is complete, please take care to input your IMEI carefully in order to receive your registration code straight after you have purchased your software. In case there were any errors in the IMEI input you will receive your key not later then in 2 working days after the purchase.
Q: I’ve received the unlock code, but the software says ‘Invalid Code’ when I enter it. What’s wrong?
A: Check that you have the latest version of the software installed. The keycode supplied will be valid for the latest version, but may not work correctly on earlier versions. If the latest version is installed correctly, please send us the IMEI code of your phone, and we’ll check that the registration code is correct.
Q: When installing a Series 60.3 application I receive a message: “Certificate error”. What can I do?
A: Some mobile phones have problem with recognition of the signed apps and treat them as if they were unsigned. Please go to Tools -> App. Manager, choose Options -> Settings and set Software installation to All and Online certif. check to Off.
Q: Do your application have some kind of quality assurance?
A: Our applications with “For Symbian OS” logo for Series 60.3 are Symbian Signed, so they were tested for quality by Symbian approved Test house. Some applications that do not require Symbian Signed was tested very carefully by our internal quality assurance. In case you will find some bug either in application or in the supplied documentation please contact us at support (at) symbianguru.com we will appreciate your comment very much!